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Terms & Conditions and Privacy Policy

Welcome to the Murmura website. Murmura is committed to protecting your privacy. Murmura provides the services available on the website to you, subject to the following terms and conditions. These Conditions apply to any access to, and use of, this Website. These Conditions will apply to any contract for the sale of Products to You. Please read the Conditions before placing an order to ensure that you understand them.

1. Privacy & Cookies Policy
Murmura treats all your personal information as confidential and private. This policy related to your use of this website, the data you supply to us and our use of that data.
Personal Information
When shopping on this website, you will be asked to input personal information such as your name, email address, delivery address, billing address, telephone number, password and product selections. We use automatic data collection technology when you visit our website to record information that tracks your use of our site and to obtain basic information about your surfing habits. This information is collated through the use of cookies. Cookies are small pieces of information that are stored by your browser on your computer’s hard drive. Cookies do not contain any recognisable personal information but are used by websites, including this one, to better understand how visitors are accessing and using their site. This information may be used to improve website usability and for marketing purposes. You can reject cookies by following the directions provided in your Internet provider’s “help” file.  If you reject cookies, you may still visit the Site, but may not be able to use some areas of the Site and/or the Service.

Site analytics Cookies (Google Analytics)

These Cookies are used to better understand how customers are using our site so we can improve and optimise to create the best possible experience for shoppers.
We take commercially reasonable steps to protect the Personal Information and the Usage Information from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. Please understand, however, that no security system is impenetrable. We cannot guarantee the security of our databases, nor can we guarantee that the information you supply will not be intercepted while being transmitted to and from us over the Internet.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

You are legally entitled to request details of the personal information which we hold about you, under the UK's Data Protection Act 1998.

2. Murmura Limited

Murmura is an online supplier of skin care Products that is registered for trade in the United Kingdom.

3. Language

These Conditions and any contract following an order for Products are in the English language only.

4. Order Eligibility

If You have provided Us with a valid email address, then after You have ordered We will send You an order acknowledgement email detailing the Products You have ordered. This does not mean that Your order has been accepted. Our acceptance of Your order will take place upon dispatch of the Product(s) ordered. On dispatch of Your order we will send You a dispatch confirmation email, at which point the contract between Us and You will be formed.

We may be unable to supply You with a Product and not accept an order because:

  • The Product You ordered is unavailable;
  • We are unable to obtain authorisation for payment or there is a problem receiving Your payment;
  • We have identified a pricing or product description error;
  • You fail to meet the eligibility to order criteria as set out in the conditions.

If there are any problems with Your order, You will be contacted by Our Customer Services Team as soon as possible.

We reserve the right to reject any offer to purchase by You at any time.

If you have already paid for the Products we will refund you the full amount including any delivery costs charged as soon as possible. All Products shown on the Website are subject to availability.

5. Product Pricing

All prices indicated for products available via the website are inclusive of VAT at the current rates and are exclusive of delivery charges. The total cost of your order is the price of the products ordered and delivery charges as set out in the Delivery section of the Online Site.

If you require any information regarding your order(s) please contact us at contactus@murmura.co.uk

6. Disclaimers

We do not warrant that the function, operation or accessibility of the website will be uninterrupted or free from error. You agree that access to the Website is undertaken at Your own risk. We shall not be liable for damages of any kind related to Your use of or inability to access the Website. We will not be responsible or liable to You for any loss of content or material uploaded or transmitted through the Website and You use the website at your own risk.

Details, descriptions, images and prices of products appearing on the website have been featured as accurately as possible at the time when the information was entered onto our systems; however, we make no claims to its accuracy either expressed or implied. There may be occasions when some of the information featured on the Website may contain incomplete data, typographical errors or inaccuracies. Any errors are wholly unintentional and We apologise for any inconvenience that this might cause. We reserve the right to amend errors, make changes to the Website or to update Product information at any time without prior notice and without any liability on our part.

7. Purchase Related Policies

The products and services available on the Online Site are for domestic and private use only. You may not sell or resell any of the products or services you purchase from us. We reserve the right, with or without notice, to cancel or reduce the quantity of any orders that we believe, in our sole discretion, may result in the violation of our Terms and Privacy Conditions. We will not be liable to You for any loss of or interruption to business, loss of revenues, profits, goodwill or business opportunity.

8. Prices and Payment

The prices of products will be quoted as on the website at the time You submit Your order. We take reasonable care to ensure that the prices of Products are correct at the time when the relevant information was entered onto our systems. The price of the product excludes delivery charges, these are applied to you during the check-out process prior to confirming your order.

You may pay using any of the methods specified in the Payment section of this Online Site.  You confirm that the credit or debit card that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses or does not, for any reason, authorise payment to us, whether in advance or subsequent to a payment, we will not be liable for any delay or non-delivery.

9. Ownership of Goods

We will retain the legal ownership of the goods until full payment has been made by you and such payment has been received by us. Legal ownership of the goods will immediately revert to us if we refund any such payment to you. Risk in the goods will pass to you upon delivery to you.

10. Acceptance of Goods

If You have provided Us with a valid email address, then after You have ordered We will send You an order acknowledgement email detailing the Products You have ordered. Our acceptance of Your order will take place upon dispatch of the Product(s) ordered at which point the contract between Us and You will be formed.
If there are any problems with Your order, You will be contacted by Our Customer Services Team as soon as possible.
Upon receipt, you must check the products. You will be deemed to have accepted the goods unless you notify us that you have cancelled the order or you return the goods in accordance with the Returns Policy. If no such action is taken, we shall not be obliged to accept any rejection of the goods at a later date. If you have not received the entire order as detailed in the order confirmation email sent to you when an order is received, please contact contactus@murmura.co.uk.

11. Intellectual Property

The content of the Murmura website is the property of Murmura Limited, our affiliates or our partners and is protected by UK and international copyright laws. You acknowledge and agree that the material and content contained within the Website is made available for Your personal non-commercial use only. Any other use of the material and content of the Website is strictly prohibited. The trademarks, logos, and service marks displayed on the website are the registered and unregistered marks of Murmura, our affiliates or partners, in Korea and other countries, and are protected by United Kingdom and international trademark laws. All other Trademarks not owned by us, our affiliates, partners or licensors that appear on the Online Site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by us.

You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, or create derivative works of such material and content for commercial purposes. You may not use, reproduce, duplicate, copy, sell, resell, access, modify or otherwise exploit our intellectual property or that of our suppliers without our or their prior written consent.

12. Obligations and Compliance with Laws

The Website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, regulations and act in good faith regarding the website and any transactions conducted on or through the website.

In the access or use of the website, you shall comply with these Terms and Conditions and the or instructions for access or use posted on the website. You may not make any change or alteration to the website or any Content or services that may appear on this Online Site and may not impair in any way the integrity or operation of the website. Without limiting the generality of any other provision of these Terms and Conditions, if you default negligently or willfully in any of the obligations set forth in these Terms and Conditions, you shall be liable for all the losses and damages that this may cause to Murmura, our affiliates, partners or licensors.

13. Your Account

You warrant that the personal information which you are required to provide when you register as a customer is true, accurate and current in all respects. You are responsible for ensuring that the personal information you provide to us is up to date. If your personal information changes then please notify us immediately by contacting contactus@murmura.co.uk or you can update your details through the “My account” page. You are responsible for maintaining the confidentiality of your account and password and for taking all reasonable measures to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. If you have reason to believe that your password has become known to somebody else, or is likely to be used in any way that is unauthorised by you, you should contact us immediately. You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use. We reserve the right to refuse service and/or terminate accounts without prior notice if you violate these Terms and Conditions or if we decide, in our sole discretion, that it would be in Murmura’s best interests to do so.

14. Feedback, comments and submissions

We welcome your inquiries or feedback on the merchandise you use or might like to purchase. However, it is our policy to decline any unsolicited suggestions, feedback or comments. If with or without our request, a submission whether online, by email, by post, or otherwise, you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any feedback, comments or submissions shared with us. We are and shall be under no obligation to maintain any comments in confidence; to pay compensation for any feedback, comments or submissions; or to respond to any feedback, comments or submissions. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms. Any solicited or unsolicited inquiries, feedback, suggestions, ideas or other information you provide us will be treated as non-proprietary and non-confidential.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

15. Disclaimer of Warranties and Limitation of Liability

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Murmura, our directors, employees, affiliates, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Some countries do not allow the exclusion or limitation of liability for incidental or consequential damages – in such aforementioned countries our liability is limited to the maximum extent as permitted by applicable law.

16. Indemnification

You agree to indemnify, defend and hold harmless Murmura and our directors, contractors, licensors, service providers, subcontractors, suppliers and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms or your violation of any law or the rights of a third-party.

17. User Generated Content

When you submit, upload, post, email or otherwise make available data, information, software, sound, photographs, graphics, images, videos, messages or other materials (“user content”) on the website, you are entirely responsible for such user content. This user content is acknowledged as a submission. Meaning that all third parties, and not Murmura, are entirely responsible for all user content that they post to the Online Site. You agree not to engage in or assist or encourage others to engage in transmitting, uploading, posting, e-mailing or making available on the website user content that is unlawful, harmful, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, pornographic, libelous, invasive of another’s privacy, hateful, or racially, ethnically or otherwise objectionable; you do not have a right to make available under any law or under contractual or fiduciary relationships; is known by you to be false, inaccurate or misleading; you were compensated for or granted any consideration by any third party; or infringes any patent, trademark, trade secret, copyright or other proprietary rights of any party. In addition, you agree not to transmit, upload, post, e-mail, or otherwise make available any software viruses, unsolicited or unauthorized advertising, solicitation or promotional material, including chain letters, mass mailings. You further agree not to impersonate any person or entity, or falsely state or otherwise misrepresent your affiliation with any person or entity; “stalk” or otherwise harass including advocating harassment of another, entrap or harm any third party including harming minors in any way; forge headers or otherwise manipulate identifiers in order to disguise the origin of any User Content; (iv) intentionally or unintentionally violate any applicable local, state, national or international law; or (v) collect or store personally identifiable data about other users. We do not endorse or control the User Content transmitted or posted on the Online Site and therefore, we do not guarantee the accuracy, integrity or quality of User Content. You understand that by using the Online Site, you may be exposed to User Content that is offensive, indecent or objectionable to you. Under no circumstances will we be liable in any way for any user content, including, without limitation, for any errors or omissions in any User Content, or for any loss or damage of any kind incurred by you as a result of the use of any User Content transmitted, uploaded, posted, e-mailed or otherwise made available via the Online Site. You acknowledge that we have the right (but not the obligation) in our sole discretion to refuse to post or remove any User Content and we reserve the right to change, condense, or delete any User Content. Without limiting the generality of the foregoing or any other provision of these Terms and Conditions, we have the right to remove any user content that violates these Terms and Conditions or is otherwise objectionable and we reserve the right to refuse service and/or terminate accounts without prior notice for any users who violate these Terms and Conditions or infringe the rights of others.

18. Complaints

If you wish to complain about any matter in regards to the products or service please contact contactus@murmura.co.uk.

19. Non-Medical Advice & Patch Testing

This website contains general information about beauty products and skincare treatments.  The information is not medical advice and should not be treated as such. Patch test all products prior to use to help determine if you have allergies to things that touch your skin such as ingredients in skin care products.  Patch test your product/s on The inside skin of the wrist is the best place to carry out a patch test. Simply apply the product to the area and if irritation occurs – usually characterised by a rash, a burning, prickly or tingling sensation, redness or any other temporary discoloration of the skin – remove the product immediately with a damp cloth. Whilst patch tests reduce the risk of a reaction occurring, this does not entirely remove the possibility of a reaction. Patch test all products a minimum of 48 hours before use.  Please consult your doctor if you have any allergic reaction.  Murmura Limited is not liable for any ingredients you, the consumer, may be allergic to.  All ingredients in products sold by Murmura Limited are in accordance with EU law.

 

If you have any questions regarding these Terms and Conditions, please contact us by e-mail at contactus@murmura.co.uk.